You will only see the 2-factor login prompt window if you have entered your SSO credentials correctly.uk/its = the 2-factor VPN service for IT Services staff only. If you are connecting to a 2-factor VPN service, your connection should be .uk/name.Į.g. Login Authorization requirements: Single Sign-On credentials + 2-factor Token Key-Fob code or One Time Password (OTP) If still failing, you may need to change/reset your password. If you continually get the “Login failed” error message, first ensure you are entering your correct SSO credentials. When connecting via the Cisco An圜onnect client, make sure that .uk is the connection you are connecting to, and displayed in the 'Connect' box. Using Cisco An圜onnect client connection: .uk/staff Unsuccessful SSO credentials entered: “Login failed” Note: the “Login failed error message window/s will keep appearing if you continually enter your SSO credentials incorrectly. Make sure you enter your single sign-on (SSO) username and password credentials correctly.
The “Login failed” error message appears when you have entered an invalid username or password combination. If you are connecting to the Campus VPN service, using the Cisco Any Connect Secure Mobility Client, your connection should be .uk/staff Login authorization requirements: Single Sign-On credentials only Campus Staff and Other University 2-factor VPNs Campus Staff VPN:
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